Affiliated to Mahatma Gandhi University,Kottayam,Kerala.Re-accredited by NAAC with A grade.Celebrating the Golden Jubilee in 2013-14.

Grievance Redressal Cell

            This Cell is functional with an H.R.O (Human Relations Officer) in overall charge, with the principal as the head. It addresses the sensitive areas that need patient listening, understanding, care and of course redressal in the form of needy action. The pulse of all stakeholders is accessed through anonymous, open, uninhibited written suggestions.

v     The Grievance Redressal so far has addressed the following issues and sorted it out.

v     Library - closed System - changed in to Open system.

v     Water Cooler provided to the Students of St. Mount Carmel Block.

v     Digital system is introduced.

v     TV set up in gathering places like Canteen, Auditorium, and Seminar hall, Hall No.7, Library, Department of English and Commerce.

Feedback Mechanism   

            College collects feedbacks from

a) Students 

Feedback has emerged as a means to facilitate both the learning and teaching process.  Teaching feedback involve, an environment of trust, classifying expectations, gathering significant information, adjusting teaching as needed. A questionnaire is given to each class and the data is collected and analyzed.  The personal interaction between the teacher and the students builds a cordial learning atmosphere.  Effective feedback helps students to develop their understanding and improve their performance. 

b) Alumni 

OSAX (Old Students Association of St. Xavier's) gives the information in their annual meet in the college and also as and when they visit the home department.  The online community sites give ample opportunity for alumni feedback. The alumni feedback column in the official web site of the college is very helpful in getting feedbacks. 

c)  Parents 

PTA annual body meeting is an open forum where the parents freely express their opinions about the institute and teaching methods.  They raise their doubts and they demand changes.  During the  'Open Houses' sessions they meet individual teachers to get the feedback about the progress in learning of their ward.  The parents are given freedom to meet the Principal and teachers during working hours.  They can also contact the HOD's and the class teacher over the phone.  Parents are called for counselling in certain cases to understand and help the students. 

d) Teachers 

Teachers are constantly giving students feedback on their learning.  The way the teachers respond when students contribute in lectures, seminars and assignment tell them something about the progress of their learning.  Asking students to summarise a lecture or to compare notes or answers with the person sitting next to them are simple ways of offering some insight into their level of understanding.  Feedback should be an ongoing process.  To be effective, students need to receive feedback in time to make use of it. 

e) Peer 

Students gain useful feedback from each other and through reflecting on their own learning.  Providing opportunities for peer and self assessment ensures that feedback is not something that happens at the end of a course but is an ongoing part of the learning process. 

f) Employers / industries 

Feed-back is collected from authorities of institutes/industries where our students are employed.  Feed-back is also collected from authorities of the institutes where students go for on-the-job training sessions. 

g) Academic peers 

The formal feedback from academic community is collected during seminar session in a prescribed format.  Informal feedback is collected during personal interaction during centralized valuation camps. 

h) Community 

Community feedback is mainly collected through personal interaction.

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